Cost of Turnover Calculator for Business by The Aspen Institute is Good for Cost of School & District Takeover

Thanks to University of Wisconsin Professor Anjalé Welton for helping me locate this Aspen Institute Toolkit on the cost of turnover in business. It strikes me that in this moment of school and district takeovers, that districts ought to prepare themselves and working closely with their legislators to calculate the real cost of such takeovers—also so that the public can be informed on such matters, ideally, of course, before this happens.

This published business tool by The Aspen Institute maps on fairly well in educational contexts. It doesn't capture, of course, all the grief, anger, and trauma as a real cost that we're witnessing right now in the Houston Independent School District after having gotten taken over by the Texas Education Agency. It is nevertheless helpful since folks across the political spectrum do tend to pay attention to money and finances.

-Angela Valenzuela

Cost of Turnover Tool Make the business case to improve retention through upskilling and stability 

March 2019

This Cost of Turnover Tool is a simple, “back of the envelope” calculator to help you estimate how much it costs your business to replace staff. The goal is to reasonably indicate the financial impact of turnover on your company. Some turnover costs – what we’ve called the direct cost of turnover – can typically be calculated using data collected as part of regular firm operations. Other turnover impacts like lower employee morale or poorer customer service – what we’ve called the indirect cost of turnover – are more difficult to quantify, but equally important to consider when assessing the financial impact that turnover may have on your business. Different industries experience turnover in different ways. For example, while a manufacturing firm may engage a staffing agency to hire temporary workers, a retailer is more likely to rely on a fleet of hourly workers who can quickly fill shifts. But a retail business may have longer lines and higher shrink when turnover spikes. This tool allows you to pick the expenses relevant to your organization, and calculate annual cost of turnover by estimating a few costs and using simple calculations. This information can help you make the case for investing in upskilling and other strategies to improve retention. This tool was developed jointly by UpSkill America and Reimagine Retail. To learn more about our work, visit as.pn/upskill and as.pn/reimagineretail.

Getting Started 

To use the tool, you will need to collect some data on the costs of separation associated with losing a worker and of recruiting and onboarding a new employee to work productively. To help collect this information, you should answer the following questions before you start. 

- What position or occupation do you want to calculate costs for?

 - Who do you need to collect information from? 

- Who in your organization has information about separation, hiring, and onboarding procedures and costs? 

- Who is the manager who can provide information about the effects of vacancy and procedures for onboarding new workers for this position?

Direct Cost of Turnover 

A. Estimate separation costs for 1 worker 

- Separation pay 

- Time of HR and other staff to process separation, including participating in exit interview 

B. Estimate daily vacancy costs for 1 worker

 - Typical daily overtime wages for employee(s) that fill in to cover vacant shift 

- Typical daily staffing agency cost for a temporary worker that exceeds the typical daily wage 

- Estimated lost sales from no-shows 

C. Estimate typical number of days to replace a worker 

D. CALCULATE: Total vacancy costs for 1 worker 

- Multiply daily vacancy costs (B) by days to replace a worker (C) 

E. Estimate recruitment/screening costs for 1 worker 

- Prorated cost of advertising the position 

- Prorated share of fees paid to recruiting services 

- Costs of screening and interviewing the typical number of applicants. For example: 

- Time spent reviewing applications and scheduling and conducting interviews 

- Cost of pre-employment testing; staff time to administer 

- Cost of drug screen or other background checks; include staff time to coordinate 

- Hiring bonus or incentive

Continue reading here. 

HISD Takeover: New superintendent Mike Miles put on a play to inspire teachers. Not everyone was amused.

 Friends:

Here is a critical piece by investigative journalist, Josephine Lee, that I encourage you to read. It's rather bizarre to see Mike Miles, the Houston Independent School District (HISD) superintendent himself as one of the actors in the play described below, especially when the students that agreed to do this play weren't aware that he’s their superintendent. As one HISD teacher said, “It reeks of propaganda.” 

Read this in combination with Lee's July 14, 2023 piece titled, “Teachers strong-armed to get on board with Houston schools takeover.” The district is now part of Miles' New Education System as follows:

"In recent weeks, criticisms of Miles’ sweeping reforms—particularly removing school librarians and using libraries as student disciplinary centers—have become national news. Miles has said that the 85 schools taking part in his New Education System program, which he transplanted from his Third Futures charter school network, will expand to 150 schools by 2025."

It's all so suspect and not the way to be working in good faith with teachers, parents, community, and students. It's experienced as objectifying, getting treated like an object. And this objectification dishonors the teachers and unmasks this raw and shameful taking of power.

Where is the community in this story? The community is positioned in the background in this account.

I hope that the press is alive and well everywhere so that the people can get the information they need directly from the community. This could be in the hands of local bloggers, those with Instagram accounts, or on listservs or Facebook groups of people in the cultural arts. I'm confident that Lee will also continue producing credible accounts, too.

Thanks to journalist Alfredo Santos, he was been my consistent, local news source from his newspaper, La Voz de Austin. This, alongside a truly excellent source for local news on education, The Austin Chronicle.

Tony Diaz and Liana Lopez with Nuestra Palabra have been my go-to people on anything involving community and education in Houston. There are, to be sure, broad overlapping communities with a shared interest in the preservation of our democracy that are coming together—even as others are still needing to join on in defense of all public education—or "P-20 education," as we say in higher education, meaning Pre-K through 20 pointing to how learning is lifelong.

Do read the article below. Folks at the capitol are noticing that Harris County has been on fire with lots of young, progressive, highly diverse, and politically aware students, activists, and most importantly, voters! 

Without a doubt, this harshness of policy animus against HISD is everything about pushing back on the democratic party and the county's otherwise progressive or liberal base. 

Still, all of this sounds like such a hard time right now in HISD. May our teachers and everyone involved find ways to be whole so that all of our children's classrooms become the sanctuaries that they can optimally be.

I'm not amused either. I'm in prayer and meditation. My life is a constant prayer and meditation.  🙏 🙏 🙏

Sí se puede! Yes we can!

-Angela Valenzuela

HOUSTON ISD TAKEOVER, THE MUSICAL
New superintendent Mike Miles put on a play to inspire teachers. Not everyone was amused.

by JOSEPHINE LEE
AUGUST 18, 2023, 10:17 AM, CDT

A single spotlight shined on a student performer in an aisle belting the lyrics to West Side Story’s “Something’s Coming”:

Something’s comin’, something good
If I can wait!
Something’s comin’, I don’t know what it is
But it is
Gonna be great!

The stage lit up to reveal a 1950s diner with red and white checkered tablecloth tables and red rubber stools. In walked new district superintendent Mike Miles, playing “Mr. Duke,” owner of the joint who doubles as a counselor who listens to the teachers’ and students’ grievances. 

Since March, when the Texas Education Agency seized control of the Houston Independent School District (HISD), citing the failure to meet state standards at one high school, Houston’s teachers and parents have seen the battle with the state-appointed school board and superintendent play out in community meetings and in the press. Now, during a week of district-mandated conferences at the NRG Center, teachers were watching the takeover play out on stage. Miles directed the script—an hour-long musical that took six weeks to prepare, depicting how the new superintendent will rekindle the extinguished spirits of burnt-out teachers, give hope to hopeless students, and bestow a visionary plan to save public education. 

“We are lost as a profession,” a teacher said on stage. 

“My dreams are getting smaller and smaller,” a student later echoed. 

“Well, maybe that new guy—you know, super … super …”

“You mean Superintendent Miles?” 

“Maybe Superintendent Miles will make things better for us.”

Maybe.

But teachers who spoke to the Texas Observer said Miles’ performance wasted the district’s time and money and mocked their professional experience and concerns. 

“For him to turn our concerns into satire is really insulting,” HISD teacher Melissa Yarborough said. “It reeks of propaganda.”

“He wasted our time when we could be in our classrooms preparing our lesson plans before school starts,” said Chris, an elementary school teacher who asked only to be identified by his first name. 

Jessica, who has been teaching for 24 years, told the Observer Miles’ musical “was very condescending. The message was that we don’t know what we’re doing. And he’s coming in to show us how to do it right.”

Chris, Jessica, and others we spoke to asked that we use their first or middle names for fear of disciplinary action. A slide from the training states: “HISD expects any employee not to use social media or any communications platform or media, including forwarding, supporting, or ‘liking’ posts or communications to communicate false or misleading information about the school or district, particularly if designed to damage the school or district’s reputation.” 

“THE MESSAGE WAS THAT WE DON’T KNOW WHAT WE’RE DOING.”

In recent weeks, criticisms of Miles’ sweeping reforms—particularly removing school librarians and using libraries as student disciplinary centers—have become national news. Miles has said that the 85 schools taking part in his New Education System program, which he transplanted from his Third Futures charter school network, will expand to 150 schools by 2025.  

Earlier this week, Miles terminated nearly two dozen special educational and mental health contractors after the Texas Education Agency tasked the new administration to improve special education services as a condition to end the takeover. 

The day before the performance, someone called the fire marshall to address the district’s chaotic and overcrowded training conference at the NRG Center.

“I saw somebody get wheeled out because they had a panic attack. Then this lady asked me to watch the door to keep people from coming in, so I didn’t really get anything from that training,” Chris said. 

In one scene, a teacher rebukes other teachers who waste class time.

“Maybe I should show a movie every now and then and give you free time so you can surf the web and only look at videos and TikToks,” she said on stage.

In another scene, an older teacher admonishes a group of students using pretentious diction. Students respond with slang, saying, “They always treat us like we’re second class, but we’re not.”

Miles’ character Mr. Duke then stepped in to help translate for both parties and bridge their differences, telling the students, “There’s always going to be people like that, but you guys are the underdog, and you’re going to show them how you’re going to change the world.”

Comfort Azagidi, a senior at the High School for the Performing and Visual Arts, who performed in the show, said that unlike Mr. Duke, during rehearsals Miles “didn’t really talk to us. When he finally came to rehearsals, he never introduced himself or acknowledged us. He just came in and walked past students and teachers.” Comfort said they were misled into participating in the show and found the portrayal of Gen Z students and culture “offensive.”

Teachers also said the musical belittled their concerns about the lack of information and organization they see from the district as they struggle to prepare for a new school year starting in less than two weeks. 

Elizabeth, a teacher with nine years of experience at one school in Miles’ New Education System program, said administrators eliminated the elective class she had taught for years. She is now instructing a course called “The Art of Thinking,” for which she has received only a general curriculum guide and the first three lessons. 

“I don’t know what exactly I’m supposed to accomplish in this class,” Elizabeth said. 

In public meetings, Miles had promised he would not eliminate school electives. He has been under fire for instituting a salary system that pays elective, science, and social studies teachers less than reading and math teachers. 

“I can look at an elective teacher in third grade and say reading is more important to our students right now, and the value that teacher brings is higher than the value a P.E. teacher brings,” Miles told the Houston Chronicle. 

“The musical was a slap in the face to all the fine arts teachers,” Elizabeth added, noting that Miles had to obtain the help of fine arts teachers and students from the High School for the Performing and Visual Arts and other schools. “All the choreography, technology, and skills behind the musical—these elective teachers had to build up that skill.”

In another scene, Miles took a jab at the press and community members criticizing his decision to eliminate librarians and turn libraries into student detention centers. 

“Why are you getting rid of playgrounds?” students playing reporters asked. 

“I didn’t say I’m getting rid of playgrounds,” said Miles, playing himself. 

“Why do you hate children?” the reporters ask. 

Elizabeth told the Observer, “The musical was a dig at everybody who has criticized him. It wasn’t about what the schools could be. It was just about him.”

When asked to comment about teachers’ criticisms of the musical, Miles said, “Those are anecdotes from one teacher or a handful of teachers dissing the convocation. They didn’t get into the spirit of it. Some people always want to bring down something great.” 

Miles called his critics naysayers and said, “You will always have people who don’t want to change.”

Yarborough disagrees. She said that teachers have been calling for changes for years, including smaller class sizes and more resources and funding for the classroom. She said some of Miles’ reforms, which have not worked in the past, are moving the district backward. 

“I’d agree with Miles that things were not good the way they were,” Yarborough said. “But he is not inventing anything new. Districts have tried scripted curriculum in the past, and it has not fixed our problems. Reconstituting schools is not new. Paying teachers based on their student test scores is not new. I have not seen any evidence that that stuff works.” 

Miles’ musical ended with teachers and students singing, dancing, and laughing freely on stage, which teachers noted was a stark contrast to the sterile classrooms Miles wants in schools. 

“It’s all for show,” Elizabeth said. “Like in the Wizard of Oz, when you look behind the curtain, what’s being presented is not what’s really going on.” 

JOSEPHINE LEE is Texas Observer's 2023 David McHam Investigative Reporting Fellow. She has previously worked as an educator and community organizer. Her reporting on labor, environment, politics, and education has been featured on Salon, Daily Beast, Truthout, and other outlets. She was raised in and lives in Houston.