As it turns out, some less egalitarian offices do discriminate, but not in the direction you might expect. According to a 2015 C.M.F. survey of almost two hundred senior congressional staffers, when it comes to influencing a lawmaker’s opinion, personalized e-mails, personalized letters, and editorials in local newspapers all beat out the telephone.
In normal times, then—which is to say, in the times we don’t currently live in—calling your members of Congress is not an intrinsically superior way to get them to listen. But what makes a particular type of message effective depends largely on what you are trying to achieve. For mass protests, such as those that have been happening recently, phone calls are a better way of contacting lawmakers, not because they get taken more seriously but because they take up more time—thereby occupying staff, obstructing business as usual, and attracting media attention.
E-mails get the message through but are comparatively swift and easy for staffers to process, while conventional mail is at a disadvantage when speed matters, since, in addition to the time spent in transit, anything sent to Congress is temporarily held for testing and decontamination, to protect employees from mail bombs and toxins. Afterward, most constituent mail is scanned and forwarded to congressional offices as an electronic image. In other words, your letter will not arrive overnight, and it will not arrive with those grains of Iowa wheat or eau de constituent you put in it. But, once it shows up, it will be taken at least as seriously as a call.It also matters being a Congress member's constituent. Continue reading here.
Continue reading here.